Return, Refund and Cancellation Policy

We want you to receive the Doxcraft product you ordered in the condition described on our website. Please read this policy before placing an order.

Damaged, defective or incorrect items

If your item arrives damaged, defective, or different from the item ordered, please email doxcraft46@gmail.com within 7 days of delivery.

Please include:

• Your order number and contact email.
• A description of the issue.
• Clear photographs or videos showing the issue, where possible.

We may request additional information to assess the claim. Once verified, we will explain the applicable resolution, which may include a replacement, replacement parts where available, or a refund, depending on the circumstances and applicable law.

Please keep the product and its packaging until we have advised you on the next steps. Do not send the product back without contacting us first.

Change-of-mind returns

We do not offer standard returns solely because a customer changes their mind or no longer wants the product, except where a return or other remedy is required under applicable law or expressly offered by Doxcraft.

This policy does not remove any statutory consumer rights relating to defective, deficient, misdescribed, damaged, or incorrectly supplied goods.

Refund method and timing

Approved refunds will generally be issued to the original payment method, subject to the payment provider’s procedures and applicable law.

The time taken for the refund to appear in your account may depend on your bank, card issuer, wallet, or payment service provider. We will communicate any material information available to us about the refund.

Order cancellations

You may request cancellation by emailing doxcraft46@gmail.com. Cancellation is available only if the order has not yet been processed. Once processing has started, cancellation may no longer be possible.

Contact us as soon as possible if you need to cancel. We will confirm whether cancellation is possible and explain any applicable refund.

Failed or unsuccessful payments

If a payment fails, the order may be cancelled. If your account was charged despite the order failing, contact us with your order details and payment reference. We will investigate with the relevant payment provider and arrange a refund where money was captured and a refund is due.

Incorrect address or pricing errors

If you notice an incorrect shipping address, contact us immediately. We will try to help if the order has not yet been processed or dispatched.

If we identify a material product listing or pricing error, we will contact you to discuss the issue and any available options before cancelling the order, where practicable and subject to applicable law.

Consumer rights

Nothing in this policy excludes or restricts any rights, remedies, or protections that cannot lawfully be excluded under Indian consumer protection law. Where applicable law requires a different remedy or process, that law will apply.

 

Contact Us — Doxcraft

For questions about products, orders, shipping, returns, payments, or privacy, please contact us by email.

Business name: Doxcraft LLP
Email: doxcraft46@gmail.com
Business location: Sector 46, Gurugram, Haryana, India
Customer support hours: 9:00 AM–8:00 PM
Market served: India

Return address:
3rd Floor, 2215, Sector 46, Gurugram, Haryana, India

Please contact us before sending any product back. We will provide return or replacement instructions where applicable. Sending an item to the address above without prior confirmation may delay processing.

For complaints, please include your order number, registered email address (if applicable), and a description of the issue so we can investigate it.