Shipping Policy

Where we deliver

Doxcraft currently accepts orders for delivery within India only.

Order processing

Orders are generally processed within 1–3 business days after the order is placed and payment is confirmed. Processing time excludes Sundays, public holidays, and any delays caused by circumstances outside our reasonable control.

We will contact you if an issue materially affects the processing of your order.

Delivery timelines

Estimated delivery is 3–7 business days after dispatch. These are estimates, not guaranteed delivery dates. Actual delivery may vary depending on the destination, courier operations, weather, public holidays, and other circumstances outside our control.

Shipping charges and free shipping

Shipping charges, where applicable, are displayed at checkout before payment.

Free shipping is available only on eligible bundles when the offer is displayed on the website or at checkout. Individual products do not automatically qualify for free shipping.

Tracking and delivery issues

Where tracking is available, we will share the tracking details provided by the shipping partner.

If your order is delayed, appears lost, or shows an unusual tracking status, contact us at doxcraft46@gmail.com. We will investigate the matter with the courier and communicate the available resolution.

If a parcel arrives damaged, or you receive an incorrect or defective item, please contact us within 7 days of delivery and provide your order details and clear photographs where possible.

Incorrect delivery address

Please contact us immediately if you notice an error in your shipping address. We will try to assist if the order has not yet been processed or dispatched. Address changes may not be possible once the parcel is in transit.

Nothing in this policy limits any consumer rights or remedies available under applicable Indian law.